Conference ProgramME

 Executive Business Centre, Bournemouth University, 89 Holdenhurst Road, Bournemouth, Dorset. BH8 8EB. England


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ICMI Programme

 

Thursday 13th September 2018

 

 

13.30-14.00    Welcome reception (light snacks/nibbles)

 

14.00-14.15    Welcome speech  

                                                  

 

14.15-15.15    Paper session I (distribution channels and supply chains). Chair: Samreen Ashraf

 

·         What brings FinTech’s success: the power of the ecosystem. Ilaria Dalla Pozza, IPAG, France and Julie Robson, Bournemouth University, UK

 

·         The Relationship Between Psychological Distance and Consumer Trust in a Complex Service: A Multi-Channel Motor Insurance Context.   Emmanuella Ejime, Julie Robson, Jason Sit, Bournemouth University, UK & Ilaria Dalla Pozza, IPAG, France

 

·         Determinants of the Supply Chain Management within insurance – evidence from European distribution. Sergio Dominique-Ferreira, Polytechnic Institute of Cavado and Ave, Portugal and Richard Brophy Institute of Technology Tallaght, Ireland

 

 

15.15-15.30    Coffee break

 

15.30-16.30    Paper session II  (insurance claims)  Chair: Jillian Farquhar

 

·         Insurance claims fraud: detection and prevention in Kenya and Uganda. George Macharia, General Adjusters Kenya LTD & Julie Robson, Bournemouth University, UK

 

·         Success in complex commercial claims.  Alice Edwards, PWC, USA and Julie Robson, Bournemouth University, UK

 

·         Sensemaking change: shared narratives on the commodification of the UK loss adjusting profession. John Hall & Julie Robson, Bournemouth University, UK

 

 

16.30-16.45    Coffee break

 

16.45-17.45    Paper sessions III  (the insurance customer) Chair: Julie Robson

 

       ·         Beyond nudging: boosting consumer decision-making through gamification. Martin Bieler and Peter Mass. University of St. Gallen, Switzerland

 

·         Customer experience in the insurance industry. Lukas Fischer and Peter Mass. University of St. Gallen, Switzerland

 

17.45-18.00    Conclusion of Day 1 

 

19.00-19.30    Pre-dinner drinks at Langtry Manor Hotel (Derby Road, East Cliff, Bournemouth. BH1 3QB)

 

19.30-22.00    Dinner at Langtry Manor Hotel  

 

 

 

Friday 14th September 2018

 

 

9.30-10.00     Arrival and coffee

 

10.00-11.00   Paper session IV (trust and data sharing) Chair: Julie Robson

 

·         Trust Me, I Don’t Know What I’m Sharing: Consumers’ Willingness to Share Personal Information. Christopher Schumacher & Peter Maas, University of St. Gallen, Switzerland

 

·         Personal data and Consumer Insurance: a freedom to share or duty to disclose? Freyja Van Dem Boon, Sally Weston and Julie Robson, Bournemouth University. UK

 

·         Trust at a Premium: Payment Protection Insurance  – Samreen Ashraf and Julie Robson, Bournemouth University, UK.

 

 

11.00-11.15   Coffee break

 

11.15- 12.15  Conference conclusion and discussion 

 

·         ICMI 2019 location

 

·         Development of the Association for Insurance Marketing

 

·         Conference special sessions, journal special issues, bidding

 

12.15-13.15   Buffet lunch