Lukas FIscher

University of St.Gallen, Institute of Insurance Economics



Lukas is a Ph.D. student in Management and research assistant to Prof. Maas at the Institute of Insurance Economics, University of St. Gallen.

His main research area focuses on customer experience in service industries. In addition, he examines strategic cooperation between service companies with the aim to enhance the customer experience.


Paper Presented at ICMI 2018:


Framing a customer experience scale for service industries (SERVEX)

Lukas Fischer, Peter Maas